Social Media initiatives are a vital part of the comprehensive de-commoditization strategy of the hotel, a potent tool to provide a unique value proposition to its customers.
A well-developed hotel social media strategy could provide visibility to unique aspects of the hotel product and destination and a differentiated approach to reach key customer segments.
Hospitality Social Media has changed how customers research, plan and purchase travel, how customers access information, and the way customers perceive the credibility of information.
How can hoteliers create social media "chatter" around the the “Brand Promise” of the hotel, target receptive audiences, and ultimately stimulate hotel website visits, interactions, conversions and bookings?
As the Social Media landscape is always changing, new knowledge through training, consulting and coaching provides hoteliers with the latest best practices and innovative products to take advantage of this emerging channel.
With an effective Social Media strategy in place, hotel brands can increase the ROI of their organic and paid search strategies.